Return Policy

Business Days & Holidays

Orders placed by 3 p.m. Eastern time will be processed the same business day. Orders placed on weekends and holidays will be processed the next business day.

Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:

    • New Year’s Day

    • President's Day

    • Memorial Day

    • 4th of July

    • Labor Day

    • Thanksgiving

    • Christmas

Lost In Transit

We are sorry, but we are not responsible for orders or items lost in transit by the carrier.

Our Return Policy

We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.

You can mail via your expense or return to our local spa at The Woodhouse Day Spa, Carmel location at 2182A East 116th Street, Carmel. IN 46032. 

Refunds

As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. Your refund will be applied back to a bank card or credit card you used for purchase, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

Damaged Products

If your product has broken glass or is leaking liquid, please email our customer service at  opsmgr@carmel.woodhousespas.com or call 317-706-1300 to arrange an exchange.